Baliwww Handicraft, for any reason not outside contractual and liability arrangements, such as delivery services, cannot fulfil previously confirmed requirements and demands agreed upon within the timeframe of transaction completion. More information about this, please refer to ARP 32 Document.

Client decides to cancel previous transaction for reasons originating from the client side. More information about this, please refer to ARP 37 Document.

Client violates the terms of agreement governing Baliwww Handicraft procedures. More information about this, please refer to ARP 42 Document.

Specific Conditions governing Refunds

Baliwww Handicraft releases and enacts specific conditions for refund documents to meet specific situations that may arise at specific times. The variety and diversity of the Baliwww Handicraft worldwide business access network requires rapid real time trouble shooting rather than any generalized, frequently inapplicable procedures.

Baliwww Handicraft aims to foster worldwide interaction and expedite the resulting transactions in a flexible and efficient way, barring any overriding situations such as war, epidemics and natural disaster. For more detailed treatment of covering conditions and the latest Baliwww Handicraft directives, you can contact our Director personally. Procedures and policies subject to change without prior notice.

General Requirement Conditions
How to initiate and substantiate ARP claims

In order to expedite validated cancellations and refunds, the following advisory has been prepared to assure proper procedure.
Please submit detailed and itemized records of the relevant transaction with an official letter of cancellation containing your official identity, customer ID and order number, bank identification and transaction procedures and account number for refund, as well as a detailed explanation of the reason(s) for cancellation.
You are responsible for all transport, handling and delivery costs for the return of all products directly purchased through Baliwww Handicraft. These costs will be debited from your refund when the returned items have been received by Baliwww Handicraft.

Step by Step Cancellation and Refund Procedure

1. E-mail or fax the completed official Baliwww Handicraft Cancellation and Refund Form you will find here, attaching a copy of the invoice issued from us and sent to you documenting payment for the transaction in question.
2. Attach a completed description and explanation for cancellation of this order with Baliwww Handicraft. Send all of the above to our office with attention to the Baliwww Handicraft Customer Service Manager. We will immediately notify you on receipt of the materials explaining your refund or cancellation request which is now in progress if all ARP procedural materials have been received.
3. You will be notified as soon as your request has been validated. Then you can return the products directly purchased from Baliwww Handicraft to the address included on the Cancellation and Refund Form. You are responsible for all transport, handling and delivery costs incurred in the return, as well as for the good condition of the products. Click here to advise us of your procedures concerning settlement and reimbursement for products damaged in transit to us from you.
4. During the return - refund process, Baliwww Handicraft communication channels are open between you and our staff. Once the return delivery process has be successfully completed and the good condition of the products assessed, you will receive your refund within 48 hours as per your banking arrangement specified on the Baliwww Handicraft ARP For